IT Support
Get technical assistance, request IT services, and access IT resources and documentation
IT Services
Comprehensive IT support for all your technical needs
Submit Support Ticket
Submit a support ticket for technical issues, service requests, or IT assistance. Track your ticket status and receive updates.
Submit TicketView Ticket Status
Check the status of your existing support tickets, view responses, and track the progress of your requests.
View TicketsKnowledge Base
Browse our comprehensive knowledge base with articles, FAQs, and solutions to common technical issues.
Browse ArticlesNetwork Services
Request network access, WiFi credentials, VPN setup, and troubleshoot network connectivity issues.
Network ServicesSoftware & Licenses
Access university-licensed software, request software installations, and download available applications.
View SoftwareHardware Support
Request hardware repairs, equipment loans, printer access, and technical support for university devices.
Request SupportCommon Issues & Solutions
Quick solutions to frequently encountered problems
WiFi Connection Issues
- Forget and reconnect to the network
- Verify you're using the correct network name
- Check if your device needs network registration
- Contact IT if issues persist
Password Reset
- Use the "Forgot Password" link on login pages
- Check your email for reset instructions
- Ensure password meets complexity requirements
- Contact IT if you don't receive reset email
Email Access Problems
- Verify your email credentials are correct
- Check internet connection
- Clear browser cache and cookies
- Try accessing from a different browser
Printer Issues
- Verify printer is powered on and connected
- Check printer queue for stuck jobs
- Reinstall printer drivers if needed
- Contact IT for network printer access
Need Immediate Assistance?
IT Help Desk
+233 XX XXX XXXX
Mon - Fri: 8:00 AM - 5:00 PM
Email Support
itsupport@kaafuni.edu.gh
Response within 24 hours